Michael Oppenheimer

mike@educationprinciples.net

Core Competencies

• Instructional Design
• Project management and team leadership
• Design and produce web-based training
• Design and produce evaluation tools
• Conduct needs assessments
• Writing/Editing for Web
• Design web style guides
• Produce original illustrations and graphics
• Design and conduct university level instruction
• Section 508 Requirements and accessibility standards

Employment History

SEIU Healthcare NW Training Partnership

Sr. Instructional Designer
September 2010-Present
Tukwila, WA

Plan and manage the instructional design and development of multiple curriculum development projects, including instructor-led training, e-learning, video/DVD, blended learning and train-the-trainer, from conception to publishing.

• Work with Senior Researcher to integrate research findings to develop evidenced based curriculum and continuously enhance Training Partnership system of translating research data into content for Instructional Design and development.
• Identify, assess, and recommend media assets to integrate into training or works with R&D Coordinator to assure that media is included and produced.

Group Health Cooperative

User Interface Developer
August 2008-January 2010
Seattle, Washington

Built front-end web based applications working in a cross disciple team using HTML, CSS, XSLT and JavaScript.

• Responsible for deployment of web applications developed by team.
• Overhauled outdated tables based code to semantically valid HTML code formatted with CSS.
• Produced standards compliant HTML and usability best practices.
• Taught web editors and front-end developers strategies to produce web projects that meet accessibility recommendations and guidelines.

University of Washington, School of Medicine

Instructional Designer (freelance project)
July 2008-December 2008
Seattle, Washington

Collaborated with client and subject matter experts to design and produce web-based training project that would address target audience needs for timely delivery of instruction and meet demands of grant-funded project.

• Working with client produced two sets of storyboard designs that could be tested with project stakeholders and test users.
• Designed wireframes and project architecture that would allow for future project expansion
• Responsible for coding of web project and worked with videographer in optimizing video to be embedded into project.
• Deployed project onto university’s content management system (known as Catalyst)

King County, Department of Natural Resources & Parks

Journey Web Developer (contracted six month position)
February 2008- August 2008
Seattle, Washington

Performed an analysis of existing site’s architecture that had multiple modules I designed a new information structure to ensure consistency with naming and navigation.

• Overhauled outdated tables based code to semantically valid HTML code formatted with CSS.
• Collaborated with multiple project owners to develop updated content style to meet new styles guide
• Produced styles gui.de tutorial to be utilized by future staff.
• Conducted workshop and one-on-one tutorials teaching staff how to use new content management system (CMS).
• Successfully completed project four weeks ahead of project deadline.

Volt at Microsoft

Graphic Designer (contracted two month position)
October 2007-December 2007
Redmond, Washington

Worked with subject matter experts designed and produced graphics that would demonstrate complex business processes that would be incorporated into large document.

• Designed and produced grpaphics so that they could be multi-purposed for print, web and face-to-face presentations.

Northrop Grumman Public Health Sector at Centers for Disease Control and Prevention

Instructional Designer and Sr. Web Master
September 1999-September 2007
Atlanta, Georgia

• Designed and produced web-based training projects for general public as well as internal users working with subject matter experts.
• Designed and conducted a series of workshops that taught subject matter experts on how to produce web-based training. These classes were inclusive of information architecture, writing style differences and the use of development tools such as FrontPage, Adobe Photoshop, Fireworks, and Dreamweaver.
• Mentored new communication specialists and provided guidance in use of software tools, enterprise standards, Section 508 accessibility requirements, and web design best practices.
• Recommended delivery strategies based on learner objectives.
• Performed needs assessment and analysis followed by designing of storyboards and wireframes.
• Produced audio and animations for health training projects targeting client’s audiences.
• Design and produce learner assessments.
• As Sr. web master for Office of Director (OD), I chaired committee tasked with updating design guides and information architectural standards that OD web developers implemented.
• Developed streamlined system for designing and producing intranet tutorials used by administrative staff reducing work request turnarounds by 20%.

Arizona State University

Lecturer and Graduate Lab Instructor
August 1997-July 1999
Tempe, Arizona

Taught future teachers how to use computers, software applications and develop strategies to integrate learning technologies into lessons.

• Designed course syllabus, instructional materials, lecture notes, and course web site.
• Selected and mentored a team of seven graduate teaching assistants that followed lessons and assignments that I designed.
• As lead instructor, I consistently received highest evaluations from students that the class received in previous six years.

MicroAge

Tech-Support Call-Center Trainer
May 1995-August 1997
Tempe, Arizona

Responsible for updating training of newly hired staff and reduce retraining that had previously been required under older training process.

• Conducted new call center employee classes teaching software-troubleshooting skills as well as how to use and support designated applications.
• Designed and develop web-based learning tools used by technical support specialists
• Executed one-on-one coaching with new employees.
• Designed updated and oversaw employee quality testing and evaluation tools to meet new contract needs.

Arizona State University (West Campus)

Sr. Student Computing Consultant
March 1994-May 1995
Phoenix, Arizona

Developed and conducted seminars open to students teaching how to conduct research on the Internet.

• Designed and produced job-aids used by students so that they could accomplish assigned tasks for courses. These tools were considered so successful that faculty used them in computer literacy courses.
• Managed student workers at student computing center overseeing schedules, technology maintenance, and shift operations.

Education

Arizona State University

Tempe, Arizona
Master of Education (Instructional Design); Division of Curriculum and Instruction; Department of Education, Media & Computers

Arizona State University

Tempe, Arizona
Bachelor of Arts in Education (Secondary History)

Conferences

e-Learning Institute 2001

Hosted by Centers for Diseases Control and Prevention, Atlanta, GA
Instructor "Design and develop instructionally valid interactive questions for web based training."

Public Health Trainers' Network (PHTN) annual conference 2001

Hosted by Centers for Disease Control and Prevention, Atlanta, GA
Instructor "Designing web based training." Design process and technical issues related to producing web-based training (WBT).

Microcomputers in Education Conference (MEC) 1999

Hosted by Arizona State University's Education Media and Computers Dept.
Workshop Instructor: "Photoshop Basics”. Taught tricks and tips to produce and edit graphics to get professional look and inspire independent learning.

• Earned award for best workshop of conference.

Microcomputers in Education Conference (MEC) 1998

Hosted by Arizona State University's Education Media and Computers Dept.
Workshop Instructor: "Web Development for Teachers”

Computer Skills

• Microsoft Windows, NT, Vista, Windows 7, MS Office, MS Outlook, MS Visio, MS SharePoint 2007, MS Project
• Macintosh OS X, iLife Suite, iWork, Aperture, Omni Graffle, Omni Outliner,
• Adobe Creative Web Suite (Photoshop, Fireworks, Flash, Illustrator, Dreamweaver, Acrobat), Captivate, InDesign, Premiere, PageMaker, Authorware, Director, SoundEdit 16,
• TechSmith Camtasia, Snagit
• XMLSpy, ATG TeamSite and OpenDeploy, SiteCore, AWStats, Omniture, WordPress, Moodle, RealMedia Producer
• DHTML, XHTML, HTML, Cascading Style Sheets (CSS), XML, and JavaScript

Summary

I am a seasoned Information Technology professional with 8 years experience as a contractor to a U.S. federal agency. I am an experienced web designer with extensive graphic skills that specialize in producing standards compliant projects. Proficient in Adobe PhotoShop, Fireworks, Illustrator, Dreamweaver, Flash, HTML, CSS, JavaScript, and various end user software and Internet access programs.

Resume MS Word

Resume PDF